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Refund Policy

A legal disclaimer

1. Return Eligibility

We accept returns within 14 days of delivery.

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition as received

  • The item must be in its original packaging

  • A receipt or proof of purchase is required

Items that do not meet these conditions may not be accepted.

Refund Policy - the basics

Non-Returnable Items

The following items cannot be returned:

  • Gift cards

  • Downloadable or digital products

  • Perishable goods

  • Items marked as final sale

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How to Start a Return

To initiate a return, please contact us first:

📧 Email: team@luckeeps.de
📞 Phone: 0208 829 8849

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